Jago Grahak Jago
complaint Number, Email Id, Website Registration Details
NCH receives a large number of
complaints under the popular ‘Jago Grahak Jago’ campaign of the
Ministry. Jago Grahak Jago is a programme stared from Ministry
of Consumer Affairs, Government of India for consumer awareness.
National Consumer Helpline has started
the toll free number by the Ministry of Consumer Affairs, Government
of India. It provides a national toll-free number 1800 11 4000. SMS can
also be sent to +91 8130009809 (charges apply) mentioning the name
and city.
The more and latest details about
the above content have been mentioned on the website
www.sarkarinaukricareer.in.
The system
essentially works as a two-way communication.
The Process is as mentioned below:
·
Capturing of complaint data received on a
pan-India basis at NCH and collating it on a sectorial/ company wise
basis.
·
Identification of nodal contact persons both at
NCH and Organization/ Company level who shall facilitate smooth and effective
transmission of data and feedback
·
Transmission of data by NCH to the
company/organization. This would include pertinent details like a) Docket No.
generated at NCH b) Name and address of the consumer c) Telephone number, email
ID d) Name of the Company/Organization e) Details of the problem /Complaint
·
The complaint is addressed /redressed by the
company/organization as per their own redressal system and a feedback is sent
to the consumer as also to NCH. Step 5: Feedback from consumers through
telephone/ letters/ faxes/email, which is shared with the company/organization
at nodal officer Level.
Online Complaint
Management System on NCH Website:
National Consumer Helpline has launched its web site with
online complaint handling system for providing an interface between consumers
and brands / companies under convergence with NCH which would facilitate the
escalation and resolution of the consumer complaints directly through the
web.
This system provides a platform where consumers and
companies can interact with each other virtually. Complaints made by consumers
can directly be seen by the companies and then companies can put their remarks
and resolutions.
Or Check All Exam Notification for Sarkari Naukri
Visit the link as http://www.nationalconsumerhelpline.in/online-complaint-system.aspx
for more information.
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