Feb 13, 2016

Jago Grahak Jago complaint Number, Email Id, Website Registration Details

Jago Grahak Jago complaint Number, Email Id, Website Registration Details
NCH receives a large number of complaints under the popular ‘Jago Grahak Jago’ campaign of the Ministry. Jago Grahak Jago is a programme stared from Ministry of Consumer Affairs, Government of India for consumer awareness.

National Consumer Helpline has started the toll free number by the Ministry of Consumer Affairs, Government of India. It provides a national toll-free number 1800 11 4000. SMS can also be sent to +91 8130009809 (charges apply) mentioning the name and city.

The more and latest details about the above content have been mentioned on the website www.sarkarinaukricareer.in.

The system essentially works as a two-way communication.

The Process is as mentioned below:

·         Capturing of complaint data received on a pan-India basis at NCH and collating it on a sectorial/ company wise basis. 

·         Identification of nodal contact persons both at NCH and Organization/ Company level who shall facilitate smooth and effective transmission of data and feedback

·         Transmission of data by NCH to the company/organization. This would include pertinent details like a) Docket No. generated at NCH b) Name and address of the consumer c) Telephone number, email ID d) Name of the Company/Organization e) Details of the problem /Complaint

·         The complaint is addressed /redressed by the company/organization as per their own redressal system and a feedback is sent to the consumer as also to NCH. Step 5: Feedback from consumers through telephone/ letters/ faxes/email, which is shared with the company/organization at nodal officer Level.

Online Complaint Management System on NCH Website:

National Consumer Helpline has launched its web site with online complaint handling system for providing an interface between consumers and brands / companies under convergence with NCH which would facilitate the escalation and resolution of the consumer complaints directly through the web. 

This system provides a platform where consumers and companies can interact with each other virtually. Complaints made by consumers can directly be seen by the companies and then companies can put their remarks and resolutions.

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